Refund Policy

In line with providing our customers with the best quality and client experience, we have established a considerate cancellation & refund policy:

• We plan each project by dividing work into milestones.
• All projects begin with a complete discovery/analysis and creation of a scope of work document. This is done to make sure that both parties have complete understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes.
• As there is time spent to achieve every milestone and complete every module, a refund is not be possible for work already completed.
• In the event of a project terminated on a mutual basis, the client has control of all completed work and any payment for further development will become void. No previous payment or deposit would be refunded.
• No payment will be refunded once the client approves mock-up designs and we move into the development phase of the project.
• There are no partial refunds for projects mid way through a milestone phase.
• No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited time offers and cannot be cancelled.
• SEO and digital marketing packages are not refundable, but the client may cancel with a notice written 30 days in advance.
• We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days.

We provide an extensive portfolio for you to view before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or reservations, please contact us prior to making a payment for our services. Thank you!

Web Design: Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all money paid are retained by RAJ Infomatic and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Website Hosting: Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the account, payment for services is still due. Hosting accounts are not cancelled until notice is received from the client, or until 15 days after due date of payment not received. If client paid for hosting account for 6 or 12 months ahead and cancels service before plan expiration date, a refund will not be given for the months not yet elapsed.

Project can only be cancelled within 3 days after signing the project agreement. If there is a refund, client will get refund within 10 days of the claim.